Customer Testimonials

Hands down, the absolute best car purchase experience I have ever had. Ask for Eli

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First Class All the Way Around – A statement that clearly describes my entire experience with the team at BMW of Tri-Cities. This was my second personal transaction with the dealership, 4th family transaction and my 7th BMW since moving to Seattle. This dealership may not compare in size to the ones in my hometown, but boy do they leverage their assets (people & product) to deliver a personalized BMW purchase experience that far exceeds their peers in the PNW marketplace! I worked with a solid, dedicated, and accountable team including Eli Reyna my Client Advisor (this guy knows almost everything ... Read More

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DealerRater - Aug 20, 2020

First Class All the Way Around – A statement that clearly describes my entire experience with the team at BMW of Tri-Cities. This was my second personal transaction with the dealership, 4th family transaction and my 7th BMW since moving to Seattle. This dealership may not compare in size to the ones in my hometown, but boy do they leverage their assets (people & product) to deliver a personalized BMW purchase experience that far exceeds their peers in the PNW marketplace! I worked with a solid, dedicated, and accountable team including Eli Reyna my Client Advisor (this guy knows almost everything you would ever want to know about the car you are considering) , Chris Martinez the Executive Manager (a fair man of high integrity and accountability) Armando the Finance Manager (informative but not too pushy), Wayne the Service Manager (wonderful attitude and defines “Service with a Smile”, Sam in Parts (knows his stuff and is really fun and friendly), and Maria at reception who welcomed me with a smile and always remembered my name. Given Covid-19, my entire deal was pulled together on-line resulting in a final result that was fair and included every incentive that was available to me. It was presented in a timely, responsive and easy to understand format. The team worked around the clock via email and phone responding to all my questions and requests in a professional and timely manner. I have to say that it was really fun working with them! As I have always done when leasing a new car, I reached out to the local dealerships in my area to test drive and measure their purchase experience. This time it include BMW Seattle and BMW of Bellevue. Yes, they represented the BMW brand well, but BMW of Tri Cities knocked it way out of the park leaving them both far behind! I did not feel like a number but a respected lifelong client in every stage of the process. In the end, the delivery of my new BMW was flawless. I walked into the dealership, excited and content with the deal put together by the whole team, quickly finalized the paperwork and was introduced to my new BMW ready to drive home. Now let me tell you about that drive home. One of the greatest benefits of buying my car from BMW of Tri Cities was that drive back home to Seattle. It was thrilling driving from the desert community of Richland on a beautiful summer day back to Seattle through the gorgeous winding roads of the Gorge and the mountain pass. It really adds to the entire purchase experience when you can enjoy your first drive with such a variety of road conditions. Bottom line is that you cannot leave this dealership out of your consideration if you are in the market for a BMW or an Audi. For those of you concerned about the distance if you are not local, I can assure you it is totally worth whatever arrangements you have to make to pick up your car from Richland, WA. I have been truly convinced that this is the dealership that sets the standard to beat for the rest of the dealers in the PNW!

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Wayne took control immediately, checked me in and had my X3 headed to the shop in no time. The repairs were completed in a reasonable time and everything functioned properly again. I really appreciate your clean comfortable waiting area complete with the morning paper and beverages. The restroom has been clean every time I have used it. I did take advantage of your shuttle service as I have once before. Both times I have found Mike to be pleasant, courteous and a good driver. The car was clean, comfortable and luxurious.

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This dealership goes out of there way to make a deal go good, I bought a used rare Jeep SRT night off them and I’m 3k miles away I had it shipped in a enclosed trailer and everything went good, Eli kept me up to date with phone calls,pictures, and even videos of my truck getting loaded on the trailer, never met him but if he could do all that from 3k miles away that’s a good salesman in my book....thanks tri city’s bmw and Eli from keeping your word and being honest on my ... Read More

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DealerRater - Sep 24, 2018

This dealership goes out of there way to make a deal go good, I bought a used rare Jeep SRT night off them and I’m 3k miles away I had it shipped in a enclosed trailer and everything went good, Eli kept me up to date with phone calls,pictures, and even videos of my truck getting loaded on the trailer, never met him but if he could do all that from 3k miles away that’s a good salesman in my book....thanks tri city’s bmw and Eli from keeping your word and being honest on my deal

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We could not be more satisfied with our transaction at BMW of Tri Cities. We felt treated as valued customers and will definitely refer anyone interested in BMWs to this dealership. Eli Reyna made the transition so easy and helped with the technology aspect of everything. We will be loyal customers because of the integrity and thoughtful consideration of Eli and this dealership.

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Bought 2017 BMW 530 at a fair price and tradein valuation. Staff was exceptional through two test drives and during the purchase process making it fun and easy as well as staying several hours after standard closing time to complete paperwork and car delivery. Nice to have a local BMW dealership that is competitive, courteous and responsive.

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So happy I made the decision to stay with a dealership service dept... Mandy was very professional and helpful explaining the service my car needed still leaving it up to me to decide without pressure

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This was my first experience with a BMW dealership and I had a great interaction. Evan was knowledgeable and down to earth. I though the prices were fair and I look forward to having my routine maintenance completed at your facility in the future. Thank You!

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Bought a used car from TriCities BMW. Flew in from Montana (to drive home my used car purchase) and was picked up by my salesman (larry) and entire transaction was smooth. Had one technical issue on car (minor) but Larry allowed me to get issue repaired at home and fully reimbursed me for the repair as promised. I would buy from them again for sure.

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BMW of Tri Cities is a great place to purchase your next vehicle. The staff is so friendly. They do not rush or pressure you. Very easy to work with They made our buying experience a pleasurable one. Thanks to Lionel, Zack and Armando great job guys!

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My experience was relaxed, low pressure, everyone we met, and dealt with were friendly, courteous, and helpful. We bought a CPO 2012 BMW x5, and our salesman, Larry Riggs was friendly and professional, well trained with respect to product information. He's new to the auto business, but clearly mature, honest, and easy to deal with. I would recommend him to anyone stopping into this dealership. Sales manager Eli Reyna was also friendly and professional. We really enjoyed the entire experience. We keep our vehicles for a "long" time, trading in a 10 year vehicle that we had purchased new. ... Read More

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DealerRater - Aug 19, 2015

My experience was relaxed, low pressure, everyone we met, and dealt with were friendly, courteous, and helpful. We bought a CPO 2012 BMW x5, and our salesman, Larry Riggs was friendly and professional, well trained with respect to product information. He's new to the auto business, but clearly mature, honest, and easy to deal with. I would recommend him to anyone stopping into this dealership. Sales manager Eli Reyna was also friendly and professional. We really enjoyed the entire experience. We keep our vehicles for a "long" time, trading in a 10 year vehicle that we had purchased new. Finance Manager, Armando Cisneros was incredibly helpful also.

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